Tiny Trends uses Deskhero's AI capabilities to automate their ticket management process. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to categorize and prioritize incoming tickets. This has significantly reduced the time spent by helpdesk staff on ticket management and improved response times.
The company also uses Deskhero's AI to generate knowledge base articles from Word, PowerPoint, and PDF files. This has made it easier for customers to find the information they need and reduced the number of tickets submitted.
Tiny Trends has also utilized Deskhero's custom email domains and user groups to streamline communication and collaboration within the helpdesk team. This has improved efficiency and ensured consistent and accurate responses to customer inquiries.
By leveraging Deskhero's AI capabilities, Tiny Trends has been able to improve the efficiency of their helpdesk services and enhance the customer experience. The AI has also provided valuable insights into common issues and trends, allowing the company to proactively address these areas and continually improve their services.
Overall, Deskhero's advanced AI capabilities have enabled Tiny Trends to provide a superior helpdesk service while also improving operational efficiency.
How does Deskhero's AI automate the ticket management process?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to categorize and prioritize incoming tickets. This reduces the time spent on ticket management and improves response times.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This makes it easier for customers to find the information they need and reduces the number of tickets submitted.
How has Deskhero's AI improved Tiny Trends' helpdesk services?
Deskhero's AI has automated the ticket management process, improved the generation of knowledge base articles, and streamlined communication within the helpdesk team. This has improved efficiency and enhanced the customer experience.
* This article provides an example of how a fictive company in the Retail sale of children's clothing in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
