Tobacco Haven has a broad customer base with diverse needs and queries ranging from product details, availability, to legal restrictions. To manage this, they use Deskhero's ticket management system. The advanced AI capabilities of Deskhero help in sorting and prioritizing these tickets based on urgency and relevance.
With the help of Deskhero's AI, Tobacco Haven can generate suggested replies to customer queries. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This significantly reduces the response time and enhances customer satisfaction.
The AI-powered comprehensive search bar allows the customer support team to quickly find relevant information from the vast database of knowledge base articles, previous tickets, and uploaded files. This helps in providing accurate and quick responses to customer queries.
Deskhero's AI also aids in managing the knowledge base by generating articles from word, powerpoint, pdf files. This ensures that the knowledge base is always up-to-date and comprehensive, further enhancing the efficiency of the customer support team.
Lastly, the REST API of Deskhero allows seamless integration with Tobacco Haven's existing systems. This ensures that the customer support team has access to all necessary information at their fingertips.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI sorts and prioritizes customer queries based on urgency and relevance. It also suggests replies by finding relevant content from previous tickets, knowledge base articles, and uploaded files.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI Embeddings to quickly find relevant information from the database of knowledge base articles, previous tickets, and uploaded files.
How does Deskhero's AI aid in managing the knowledge base?
Deskhero's AI generates knowledge base articles from word, powerpoint, pdf files. This ensures that the knowledge base is always up-to-date and comprehensive.
* This article provides an example of how a fictive company in the Retail sale of cigarettes and other tobacco products in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
