Urban Outfit handles numerous customer queries daily about product details, order status, returns, and more. The company employs Deskhero's ticket management system to effectively handle these queries. Deskhero's advanced AI capabilities analyze previous tickets and knowledge base articles to suggest relevant replies, significantly reducing the response time.
The AI also enhances the search results by leveraging OpenAI Embeddings from uploaded files like policies, manuals, and presentations. This allows the customer support team to quickly find the necessary information to resolve customer queries.
Urban Outfit uses Deskhero's website scraping feature to keep the knowledge base updated with the latest product details and policies from their website. This ensures that the AI always has the most recent and relevant information to draw from when suggesting replies.
With custom email domains and user groups, Urban Outfit can provide personalized support to different customer segments. The kanban board feature allows the customer support team to visualize their workflow and prioritize tasks effectively.
Overall, Deskhero's advanced AI capabilities have enabled Urban Outfit to provide quick, accurate, and personalized customer support, leading to improved customer satisfaction and loyalty.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero keep the knowledge base updated?
Deskhero uses a website scraping feature to extract the latest product details and policies from the company's website. This ensures that the AI always has the most recent and relevant information to draw from.
How does Deskhero help in prioritizing customer support tasks?
Deskhero's kanban board feature allows the customer support team to visualize their workflow and prioritize tasks based on their urgency and importance.
* This article provides an example of how a fictive company in the Retail sale of clothing via Internet industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
