Chic Boutique deals with a wide range of customer inquiries, from product availability to order tracking. To manage these efficiently, the company uses Deskhero's ticket management system. The system's AI capabilities analyze past tickets and knowledge base articles to suggest relevant responses, greatly reducing the time taken to respond to customers.
The AI also improves search results by utilizing OpenAI Embeddings from various sources such as uploaded files like policies, manuals, and presentations. This enables the customer service team to swiftly locate the required information to address customer concerns.
Chic Boutique uses Deskhero's website scraping feature to keep its knowledge base up-to-date with the latest product information and policies. This ensures the AI always has the most current and pertinent data when generating reply suggestions.
Deskhero's custom email domains and user groups allow Chic Boutique to offer personalized support to different customer segments. The kanban board feature gives the customer service team a clear view of their workflow, helping them prioritize tasks effectively.
By utilizing Deskhero's advanced AI capabilities, Chic Boutique has been able to provide prompt, accurate, and personalized customer service, resulting in increased customer satisfaction and loyalty.
How does Deskhero's AI suggest responses to customer inquiries?
Deskhero's AI uses OpenAI Embeddings from past tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested responses.
How does Deskhero keep the knowledge base current?
Deskhero uses a website scraping feature to gather the latest product information and policies from the company's website. This ensures the AI always has the most current and relevant information.
How does Deskhero assist in task prioritization?
Deskhero's kanban board feature provides the customer service team with a visual representation of their workflow, enabling them to prioritize tasks based on urgency and importance.
* This article provides an example of how a fictive company in the Retail sale of clothing via Internet industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
