CoinQuest has a vast database of historical coins, each with unique features and values. With Deskhero's AI capabilities, CoinQuest can now easily manage this extensive knowledge base. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer inquiries.
With Deskhero's custom fields and structured data lists, CoinQuest can categorize and organize their coin inventory more efficiently. The AI-powered search bar allows customers to find specific coins or information quickly and accurately, enhancing the overall customer experience.
Deskhero's advanced AI also enhances the ticket management system. By analyzing previous tickets and customer interactions, the AI can predict potential issues and suggest solutions before they escalate. This proactive approach to customer service helps CoinQuest maintain high customer satisfaction rates.
Furthermore, Deskhero's website scraping feature allows CoinQuest to stay updated with the latest trends and prices in the coin trading market. The AI analyzes this data and provides valuable insights, helping CoinQuest make informed business decisions.
Finally, with Deskhero's REST API, CoinQuest can integrate the platform with their existing systems, ensuring seamless data flow and improved operational efficiency.
How does Deskhero's AI enhance the search functionality?
Deskhero's AI uses OpenAI embeddings from various sources to enhance the search results. It analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to find the most relevant content for the search query.
How does the AI improve the ticket management system?
The AI analyzes previous tickets and customer interactions to predict potential issues and suggest solutions. This proactive approach helps in resolving issues before they escalate, improving customer satisfaction.
How does Deskhero's website scraping feature benefit CoinQuest?
The website scraping feature allows CoinQuest to stay updated with the latest trends and prices in the coin trading market. The AI analyzes this data and provides valuable insights, helping CoinQuest make informed business decisions.
* This article provides an example of how a fictive company in the Retail sale of coins in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
