NumisTrade deals with a wide range of coins, each with its own history and value. Managing this vast information can be challenging. However, with Deskhero's AI capabilities, NumisTrade can efficiently manage their knowledge base. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content, which is then used to generate suggested replies. This not only improves the response time but also ensures that the responses are accurate and informative.
The AI-powered search bar provided by Deskhero allows customers to find specific coins or information quickly. The AI analyzes the search query and provides the most relevant results, enhancing the overall customer experience.
Deskhero's ticket management system is also enhanced by the AI capabilities. The AI analyzes previous tickets and customer interactions to predict potential issues and suggest solutions. This proactive approach helps NumisTrade maintain high customer satisfaction rates.
Deskhero's website scraping feature enables NumisTrade to stay updated with the latest trends and prices in the coin trading market. The AI analyzes this data and provides valuable insights, helping NumisTrade make informed business decisions.
Finally, with Deskhero's REST API, NumisTrade can integrate the platform with their existing systems, ensuring seamless data flow and improved operational efficiency.
How does Deskhero's AI enhance the search functionality?
Deskhero's AI uses OpenAI embeddings from various sources to enhance the search results. It analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to find the most relevant content for the search query.
How does the AI improve the ticket management system?
The AI analyzes previous tickets and customer interactions to predict potential issues and suggest solutions. This proactive approach helps in resolving issues before they escalate, improving customer satisfaction.
How does Deskhero's website scraping feature benefit NumisTrade?
The website scraping feature allows NumisTrade to stay updated with the latest trends and prices in the coin trading market. The AI analyzes this data and provides valuable insights, helping NumisTrade make informed business decisions.
* This article provides an example of how a fictive company in the Retail sale of coins in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
