CommuTech uses Deskhero's AI capabilities to manage their vast array of customer queries. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
The AI capabilities also enhance the search results on CommuTech's helpdesk. When a customer searches for a query, the AI uses the embeddings to find the most relevant information from the knowledge base, previous tickets, and other resources. This ensures that customers can quickly find the information they need without having to wait for a response from the support team.
CommuTech also uses Deskhero's AI to automatically categorize and prioritize tickets based on their content. This helps the support team to focus on the most urgent and important issues first, improving their efficiency and customer satisfaction.
Deskhero's AI also helps CommuTech to continuously improve their knowledge base. It identifies gaps in the knowledge base by analyzing the tickets and suggests new articles or updates to existing ones. This ensures that the knowledge base is always up-to-date and useful for customers.
Finally, CommuTech uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the AI capabilities across their entire operation, further enhancing their efficiency and customer service.
How does Deskhero's AI help CommuTech to respond to customer queries more quickly?
The AI uses OpenAI embeddings from various resources to find relevant content for a query. This content is then used to generate suggested replies, which significantly reduces the time taken to respond to customer queries.
How does Deskhero's AI improve the search results on CommuTech's helpdesk?
The AI uses the embeddings to find the most relevant information from various resources when a customer searches for a query. This ensures that customers can quickly find the information they need.
How does Deskhero's AI help CommuTech to improve their knowledge base?
The AI identifies gaps in the knowledge base by analyzing the tickets and suggests new articles or updates to existing ones. This ensures that the knowledge base is always up-to-date and useful for customers.
* This article provides an example of how a fictive company in the Retail sale of communication equipment in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
