Wireless World uses Deskhero's AI to manage their customer support tickets. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies, helping the support team to respond to customer queries more quickly and accurately.
The AI capabilities also improve the search results on Wireless World's helpdesk. When a customer searches for a query, the AI uses the embeddings to find the most relevant information from the knowledge base, previous tickets, and other resources. This ensures that customers can find the information they need quickly and easily.
Wireless World also uses Deskhero's AI to automatically categorize and prioritize tickets. This helps the support team to focus on the most urgent and important issues first, improving their efficiency and customer satisfaction.
Deskhero's AI also helps Wireless World to continuously update and improve their knowledge base. It identifies gaps in the knowledge base by analyzing the tickets and suggests new articles or updates to existing ones. This ensures that the knowledge base is always up-to-date and helpful for customers.
Finally, Wireless World uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the AI capabilities across their entire operation, further enhancing their efficiency and customer service.
How does Deskhero's AI help Wireless World to manage their customer support tickets?
The AI uses OpenAI embeddings from various resources to find relevant content for a ticket. This content is then used to generate suggested replies, helping the support team to respond to customer queries more quickly and accurately.
How does Deskhero's AI improve the search results on Wireless World's helpdesk?
The AI uses the embeddings to find the most relevant information from various resources when a customer searches for a query. This ensures that customers can find the information they need quickly and easily.
How does Deskhero's AI help Wireless World to improve their knowledge base?
The AI identifies gaps in the knowledge base by analyzing the tickets and suggests new articles or updates to existing ones. This ensures that the knowledge base is always up-to-date and helpful for customers.
* This article provides an example of how a fictive company in the Retail sale of communication equipment in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
