NetGearify has a vast knowledge base consisting of user manuals, product specifications, and troubleshooting guides. They use Deskhero's AI capabilities to automatically generate articles from these resources, making it easy for their support team to find relevant information quickly.
Deskhero's AI also leverages OpenAI Embeddings to analyze previous tickets and identify common issues. This helps NetGearify's support team to anticipate customer problems and proactively provide solutions, reducing the number of tickets and improving customer satisfaction.
The AI-powered comprehensive search bar enables NetGearify's support team to find relevant content from various sources, including their knowledge base, previous tickets, and scraped website data. This has significantly reduced the time spent on searching for information and increased the efficiency of their support team.
NetGearify also uses Deskhero's AI to generate suggested replies based on the analyzed data. This not only speeds up the response time but also ensures that the responses are accurate and consistent, further enhancing their customer support.
With Deskhero's REST API, NetGearify has been able to integrate their existing systems with the platform, allowing them to leverage the AI capabilities across their entire customer support process.
How does Deskhero's AI improve response times?
Deskhero's AI improves response times by analyzing previous tickets and the knowledge base to generate suggested replies. This reduces the time spent on crafting responses and ensures that the responses are accurate and consistent.
How does Deskhero's AI enhance the search function?
Deskhero's AI enhances the search function by using OpenAI Embeddings to find relevant content from various sources, including the knowledge base, previous tickets, and scraped website data. This makes it easier for the support team to find the information they need.
Can Deskhero's AI be integrated with existing systems?
Yes, with Deskhero's REST API, you can integrate the platform with your existing systems, allowing you to leverage the AI capabilities across your entire customer support process.
* This article provides an example of how a fictive company in the Retail sale of computer networks equipment in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
