ConnectPro uses Deskhero's structured data lists and custom fields to organize their customer queries and support tickets. The AI capabilities of the platform analyze these data to identify patterns and trends, helping the support team to prioritize their tasks and respond to customers more efficiently.
With Deskhero's AI, ConnectPro can automatically generate knowledge base articles from their user manuals, product specifications, and other resources. This not only saves time but also ensures that the information is accurate and up-to-date.
ConnectPro also uses Deskhero's AI to scrape their website data and analyze it along with the knowledge base and previous tickets. This provides the support team with a comprehensive view of the customer issues and helps them to find relevant solutions quickly.
The AI-powered comprehensive search bar allows ConnectPro's support team to find the information they need without having to sift through multiple sources. This has significantly reduced the time spent on searching for information and increased the efficiency of their support team.
ConnectPro has integrated Deskhero with their existing systems using the platform's REST API. This allows them to leverage the AI capabilities across their entire customer support process, further enhancing their helpdesk services.
How does Deskhero's AI help to organize customer queries and support tickets?
Deskhero's AI analyzes the structured data lists and custom fields to identify patterns and trends. This helps the support team to prioritize their tasks and respond to customers more efficiently.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can automatically generate knowledge base articles from various resources, such as user manuals and product specifications. This ensures that the information is accurate and up-to-date.
How does Deskhero's AI enhance the search function?
Deskhero's AI enhances the search function by analyzing various sources, including the knowledge base, previous tickets, and scraped website data. This provides the support team with a comprehensive view of the customer issues and helps them to find relevant solutions quickly.
* This article provides an example of how a fictive company in the Retail sale of computer networks equipment in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
