GadgetGuru was facing difficulties in managing the increasing volume of customer queries and complaints. With Deskhero's AI-powered ticket management system, they were able to automate the sorting and prioritizing of tickets, leading to improved response times.
The custom fields feature has allowed GadgetGuru to categorize tickets based on product type, issue, and other relevant factors. This structured data list has provided valuable insights into common issues and helped in improving their products and services.
Deskhero's advanced AI capabilities have been instrumental for GadgetGuru. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This feature has drastically reduced the time taken to resolve customer queries.
The AI-powered comprehensive search bar has made it easy for the support team to find relevant content quickly. The AI-enhanced search results are personalized and accurate, leading to improved efficiency and productivity.
GadgetGuru has also utilized Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has further streamlined their customer support process and enhanced their operational efficiency.
How does Deskhero's AI prioritize tickets?
Deskhero's AI prioritizes tickets based on various factors such as urgency, complexity, and the customer's previous interaction history. It uses machine learning algorithms to learn from past data and make intelligent decisions.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the context of the query. It then uses this information to generate a relevant and accurate reply.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems. This ensures a seamless workflow and enhances productivity.
* This article provides an example of how a fictive company in the Retail sale of computer peripherals (monitors, keyboards, mice etc) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
