PeripheralPro's support team was struggling to handle the growing number of customer queries and complaints. With Deskhero's AI-powered ticket management system, they were able to automate the sorting and prioritizing of tickets, thereby improving their response times.
The custom fields feature has enabled PeripheralPro to categorize tickets based on product type, issue, and other relevant parameters. This structured data list has provided valuable insights into common issues and helped in improving their products and services.
Deskhero's advanced AI capabilities have been a game-changer for PeripheralPro. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This feature has significantly reduced the time taken to resolve customer queries.
The AI-powered comprehensive search bar has made it easy for the support team to find relevant content quickly. The AI-enhanced search results are personalized and accurate, leading to improved efficiency and productivity.
PeripheralPro has also leveraged Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has further streamlined their customer support process and enhanced their operational efficiency.
How does Deskhero's AI help in improving response times?
Deskhero's AI helps in improving response times by automating the sorting and prioritizing of tickets. It also generates suggested replies based on previous tickets, knowledge base articles, uploaded files, and scraped website data, thereby reducing the time taken to resolve customer queries.
How does the AI-powered search bar work?
The AI-powered search bar uses machine learning algorithms to understand the user's search history and preferences. It then provides personalized and accurate search results, making it easier for the support team to find relevant content quickly.
Can Deskhero's AI learn and improve over time?
Yes, Deskhero's AI uses machine learning algorithms which allow it to learn from past data and improve over time. This leads to more accurate ticket prioritization, better suggested replies, and improved search results.
* This article provides an example of how a fictive company in the Retail sale of computer peripherals (monitors, keyboards, mice etc) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
