CompStore deals with a wide range of customer queries every day. Before implementing Deskhero, the customer service team struggled to manage and respond to these queries in a timely manner. With Deskhero's AI-powered ticket management system, they are now able to handle queries more efficiently.
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content and generate suggested replies. This feature not only speeds up the response time but also ensures that the responses are accurate and helpful.
The AI-powered comprehensive search bar is another feature that CompStore finds invaluable. It allows the customer service team to quickly find the information they need, whether it's from the knowledge base, past tickets, or uploaded documents.
Deskhero's REST API also allows CompStore to integrate the platform with their existing systems, creating a seamless workflow. The AI capabilities also enhance the search results, making it easier for the team to find relevant information.
Overall, Deskhero's advanced AI capabilities have significantly improved CompStore's customer service, leading to increased customer satisfaction and retention.
How has Deskhero improved CompStore's customer service?
Deskhero's AI capabilities automate ticket management and generate suggested replies, significantly improving the efficiency and accuracy of CompStore's customer service.
How does Deskhero's comprehensive search bar work?
The AI-powered search bar quickly finds information from the knowledge base, past tickets, or any uploaded documents, reducing the time spent searching for solutions.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, ensuring a smooth workflow.
* This article provides an example of how a fictive company in the Retail sale of computers and computer accessories in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
