GigaGear receives numerous customer queries daily, ranging from product inquiries to technical support requests. Prior to Deskhero, managing these queries manually was challenging and often resulted in delayed responses. Now, with Deskhero's AI-powered ticket management system, they can handle queries more efficiently.
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content and generate suggested replies. This feature not only speeds up the response time but also ensures that the responses are accurate and helpful.
The AI-powered comprehensive search bar is another feature that GigaGear finds invaluable. It allows the support team to quickly find the information they need, whether it's from the knowledge base, past tickets, or uploaded documents.
Deskhero's REST API also allows GigaGear to integrate the platform with their existing systems, creating a seamless workflow. The AI capabilities also enhance the search results, making it easier for the team to find relevant information.
Overall, Deskhero's advanced AI capabilities have significantly improved GigaGear's support services, leading to increased efficiency and customer satisfaction.
How has Deskhero improved GigaGear's response times?
Deskhero's AI capabilities automate ticket management and generate suggested replies, significantly reducing the time taken to respond to customer queries.
How does Deskhero's comprehensive search bar work?
The AI-powered search bar quickly finds information from the knowledge base, past tickets, or any uploaded documents, reducing the time spent searching for solutions.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, ensuring a smooth workflow.
* This article provides an example of how a fictive company in the Retail sale of computers and computer accessories in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
