EyeCare was facing challenges in managing their growing volume of customer support tickets. They needed a solution that could help them handle these tickets more efficiently.
They turned to Deskhero for its advanced AI capabilities. Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies, significantly reducing the time it takes to respond to tickets.
Furthermore, Deskhero's Kanban board feature allowed EyeCare to visualize their ticket workflow. This made it easier for them to track the status of each ticket and ensure that no ticket was overlooked.
Additionally, EyeCare used Deskhero's custom email domains feature to create a professional and consistent image for their customer support.
Overall, Deskhero's AI capabilities have significantly improved EyeCare's ticket management and customer support.
How does Deskhero's AI enhance EyeCare's ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies, significantly reducing the time it takes to respond to tickets.
How does EyeCare use Deskhero's Kanban board feature?
EyeCare uses Deskhero's Kanban board feature to visualize their ticket workflow. This makes it easier for them to track the status of each ticket and ensure that no ticket is overlooked.
What are the benefits of using Deskhero for EyeCare?
Deskhero has helped EyeCare manage their customer support tickets more efficiently, provide quicker responses, and track their ticket workflow. This has improved the quality of their customer support and increased customer satisfaction.
* This article provides an example of how a fictive company in the Retail sale of contact lenses in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
