ClearVision has a large customer base, and managing customer queries and complaints was becoming a challenge. They needed a solution that could handle the high volume of tickets and provide quick and accurate responses. They turned to Deskhero for its advanced AI capabilities.
With Deskhero, ClearVision was able to leverage AI to manage their tickets more efficiently. The platform's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing response times.
Deskhero's AI also enhanced ClearVision's search results, making it easier for their support team to find relevant information. This improved the quality of their support and increased customer satisfaction.
Additionally, ClearVision used Deskhero's custom fields and structured data lists to organize their customer data. This made it easier for them to track customer interactions and understand their customers' needs.
Overall, Deskhero's AI capabilities have transformed ClearVision's customer support, making it more efficient and effective.
How does Deskhero's AI enhance ClearVision's customer support?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies and enhance search results, improving the efficiency and effectiveness of ClearVision's customer support.
How does ClearVision use Deskhero's custom fields and structured data lists?
ClearVision uses Deskhero's custom fields and structured data lists to organize their customer data, making it easier for them to track customer interactions and understand their customers' needs.
What are the benefits of using Deskhero for ClearVision?
Deskhero has helped ClearVision manage their high volume of customer tickets more efficiently, provide quicker and more accurate responses, and improve their search results. This has improved the quality of their customer support and increased customer satisfaction.
* This article provides an example of how a fictive company in the Retail sale of contact lenses in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
