LensCrafters was struggling to keep their knowledge base up-to-date and relevant for their customer support team. They needed a solution that could automatically update their knowledge base with the latest information.
They turned to Deskhero for its advanced AI capabilities. Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from websites. This allowed LensCrafters to keep their knowledge base updated with the latest product information and policies.
Furthermore, Deskhero's AI uses OpenAI Embeddings to enhance the search results within the knowledge base. This made it easier for LensCrafters' support team to find the information they needed, improving the quality of their support.
Additionally, LensCrafters used Deskhero's user groups feature to organize their support team. This allowed them to assign tickets to the right team members, improving their response times.
Overall, Deskhero's AI capabilities have significantly improved LensCrafters' knowledge base and customer support.
How does Deskhero's AI enhance LensCrafters' knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from websites. This allows LensCrafters to keep their knowledge base updated with the latest product information and policies. The AI also enhances the search results within the knowledge base, making it easier for the support team to find the information they need.
How does LensCrafters use Deskhero's user groups feature?
LensCrafters uses Deskhero's user groups feature to organize their support team. This allows them to assign tickets to the right team members, improving their response times.
What are the benefits of using Deskhero for LensCrafters?
Deskhero has helped LensCrafters keep their knowledge base updated with the latest information, improve their search results, and organize their support team. This has improved the quality of their customer support and increased customer satisfaction.
* This article provides an example of how a fictive company in the Retail sale of contact lenses in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
