Diamond Delight receives numerous customer inquiries daily, ranging from product information to after-sales service requests. With Deskhero's ticket management system, they can efficiently categorize and prioritize these inquiries, ensuring that each customer receives a timely response.
The company also utilizes Deskhero's knowledge base feature, where they store all their product information, user manuals, and policies. The AI capabilities of Deskhero allow it to generate articles from these resources, making it easier for the support team to find relevant information when responding to customer queries.
Deskhero's AI capabilities also enhance Diamond Delight's search functionality. By leveraging OpenAI Embeddings, the platform can find relevant content from previous tickets, knowledge base articles, and uploaded files. This feature significantly reduces the time spent searching for information, allowing the support team to respond to customer inquiries faster.
Additionally, the AI-powered platform suggests replies based on the content found. This feature not only speeds up the response time but also ensures that the information provided is accurate and relevant to the customer's query.
Finally, Diamond Delight uses Deskhero's custom email domains feature to maintain a consistent brand image in their communications. This feature, combined with the efficient customer support facilitated by Deskhero's AI capabilities, helps Diamond Delight maintain high customer satisfaction levels.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities enhance search functionality and suggest replies based on relevant content. This reduces the time spent searching for information and composing responses, leading to faster response times.
Can Deskhero handle a large volume of customer inquiries?
Yes, Deskhero's ticket management system is designed to efficiently categorize and prioritize a large volume of inquiries, ensuring each customer receives a timely response.
How does Deskhero help maintain a consistent brand image?
Deskhero allows companies to use custom email domains for their communications, helping them maintain a consistent brand image.
* This article provides an example of how a fictive company in the Retail sale of diamond jewellery in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
