Crystal Couture receives a high volume of customer inquiries daily. They use Deskhero's ticket management system to efficiently handle these inquiries, ensuring that each customer receives a timely response.
The company also uses Deskhero's knowledge base feature to store all their product information, user manuals, and policies. The AI capabilities of Deskhero allow it to generate articles from these resources, providing the support team with a comprehensive source of information when responding to customer queries.
Deskhero's AI capabilities also enhance Crystal Couture's search functionality. By leveraging OpenAI Embeddings, the platform can find relevant content from previous tickets, knowledge base articles, and uploaded files. This feature significantly reduces the time spent searching for information, allowing the support team to respond to customer inquiries faster.
Additionally, the AI-powered platform suggests replies based on the content found. This feature not only speeds up the response time but also ensures that the information provided is accurate and relevant to the customer's query.
Finally, Crystal Couture uses Deskhero's user groups feature to assign specific roles and permissions to their support team members. This feature, combined with the efficient customer support facilitated by Deskhero's AI capabilities, helps the company maintain high customer satisfaction levels.
How does Deskhero's AI capabilities improve search functionality?
Deskhero's AI capabilities enhance search functionality by leveraging OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. This reduces the time spent searching for information.
Can Deskhero handle a high volume of customer inquiries?
Yes, Deskhero's ticket management system is designed to efficiently handle a high volume of inquiries, ensuring each customer receives a timely response.
How does Deskhero help maintain high customer satisfaction levels?
Deskhero's AI capabilities enable the support team to provide accurate and timely responses to customer inquiries. Additionally, the user groups feature allows the company to assign specific roles and permissions to their support team members, further enhancing customer support.
* This article provides an example of how a fictive company in the Retail sale of diamond jewellery in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
