Gemstone Galore has an extensive collection of diamond jewellery, each with its unique specifications and care instructions. They use Deskhero's structured data lists and custom fields to organize this information, making it easily accessible to their support team.
The company also uses Deskhero to generate knowledge base articles from their product manuals, policies, and presentations. The platform's AI capabilities enable it to extract relevant information from these resources, creating comprehensive articles that the support team can refer to when responding to customer queries.
Deskhero's AI capabilities also enhance Gemstone Galore's search functionality. By using OpenAI Embeddings, the platform can find relevant content from the knowledge base, previous tickets, and uploaded files. This feature significantly reduces the time spent searching for information, allowing the support team to respond to customer inquiries faster.
Additionally, Deskhero's AI-powered platform suggests replies based on the content found. This feature not only speeds up the response time but also ensures that the information provided is accurate and relevant to the customer's query.
Finally, Gemstone Galore uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the company to leverage the benefits of Deskhero's AI capabilities without disrupting their current workflows.
How does Deskhero's AI capabilities enhance knowledge management?
Deskhero's AI capabilities enable it to generate knowledge base articles from various resources and find relevant content from the knowledge base, previous tickets, and uploaded files. This enhances knowledge management by making information easily accessible.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows it to be seamlessly integrated with existing systems.
How does Deskhero ensure the accuracy of the information provided to customers?
Deskhero's AI-powered platform suggests replies based on relevant content found, ensuring that the information provided is accurate and relevant to the customer's query.
* This article provides an example of how a fictive company in the Retail sale of diamond jewellery in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
