Dine Divine receives a high volume of customer inquiries daily, ranging from product information requests to after-sales service. The company uses Deskhero's advanced AI capabilities to manage these inquiries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies, reducing the response time significantly.
The AI also enhances the search results in the knowledge base, making it easier for customers to find relevant information. This has reduced the number of tickets raised for basic queries, freeing up the customer support team to focus on more complex issues.
Deskhero's AI also helps in managing the tickets effectively. It categorizes the tickets based on the content and assigns them to the appropriate user groups. This ensures that the tickets are handled by the team with the right expertise, improving the resolution time.
Dine Divine also uses the custom fields feature to capture specific information about the customer inquiries. This data is used by the AI to provide more personalized responses to the customers.
Overall, Deskhero's AI capabilities have enabled Dine Divine to provide a superior customer experience, while also improving the efficiency of their customer support team.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the context of the inquiry. It then uses this understanding to generate a suitable reply.
How does Deskhero's AI improve the search results in the knowledge base?
The AI uses OpenAI Embeddings to understand the context of the search query and finds the most relevant articles from the knowledge base. This improves the accuracy of the search results.
How does Deskhero's AI help in ticket management?
The AI categorizes the tickets based on the content and assigns them to the appropriate user groups. This ensures that the tickets are handled by the team with the right expertise, improving the resolution time.
* This article provides an example of how a fictive company in the Retail sale of dining room furniture in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
