Feast & Furnish receives numerous customer inquiries daily, from product availability to delivery timelines. To handle these inquiries efficiently, the company uses Deskhero's AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This not only reduces the response time but also ensures consistency in the responses.
The AI also enhances the search results in the knowledge base. Customers can find relevant information easily, reducing the need to raise a ticket for basic queries. This has helped in reducing the volume of tickets, allowing the customer support team to focus on more complex issues.
Feast & Furnish also uses Deskhero's ticket management feature. The AI categorizes the tickets based on the content and assigns them to the appropriate user groups. This ensures that the tickets are resolved quickly, improving customer satisfaction.
The company also uses the custom fields feature to capture specific information about the customer inquiries. This data is used by the AI to provide personalized responses, enhancing the customer experience.
Overall, Deskhero's AI capabilities have helped Feast & Furnish to improve the efficiency of its customer support operations and enhance customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the context of the inquiry. It then uses this understanding to generate a suitable reply.
How does Deskhero's AI improve the search results in the knowledge base?
The AI uses OpenAI Embeddings to understand the context of the search query and finds the most relevant articles from the knowledge base. This improves the accuracy of the search results.
How does Deskhero's AI help in ticket management?
The AI categorizes the tickets based on the content and assigns them to the appropriate user groups. This ensures that the tickets are handled by the team with the right expertise, improving the resolution time.
* This article provides an example of how a fictive company in the Retail sale of dining room furniture in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
