Lighting Solutions Inc. uses Deskhero's AI to generate knowledge base articles from word, powerpoint, pdf files, and even scraped website data. This has made it easier for them to keep their knowledge base updated with the latest information about their products and services.
The AI also uses OpenAI Embeddings to enhance the search functionality of the knowledge base. This has made it easier for both customer service reps and customers to find relevant information, reducing the need for direct customer support interactions.
Lighting Solutions Inc. also uses Deskhero's custom email domains feature to manage customer inquiries. This has helped them streamline their customer support process and ensure that inquiries are directed to the right department.
With Deskhero's kanban board, Lighting Solutions Inc. can easily track the progress of customer inquiries. This has improved their response time and overall customer satisfaction.
Overall, Deskhero's AI capabilities have significantly improved the efficiency and effectiveness of Lighting Solutions Inc.'s customer support services.
How does the AI generate knowledge base articles?
The AI uses information from word, powerpoint, pdf files, and scraped website data to generate knowledge base articles. This ensures that the knowledge base is always updated with the latest information.
How does the AI enhance the search functionality of the knowledge base?
The AI uses OpenAI Embeddings to understand the context of the search query and find the most relevant results. This makes it easier for users to find the information they need.
How does Lighting Solutions Inc. use the custom email domains feature?
Lighting Solutions Inc. uses the custom email domains feature to manage customer inquiries. This ensures that inquiries are directed to the right department, improving the efficiency of their customer support process.
* This article provides an example of how a fictive company in the Retail sale of electrical fixtures and supplies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
