PowerHouse uses Deskhero's AI to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This has made it easier for them to find relevant content and generate suggested replies, improving their response time.
The AI also enhances the search results, making it easier for customer service reps to find relevant information. This has been particularly useful when dealing with complex queries about specific electrical supplies.
PowerHouse also uses Deskhero's tickets management feature to track and manage customer inquiries. This has helped them identify common issues and trends, enabling them to proactively address these problems and improve their products and services.
With Deskhero's user groups feature, PowerHouse has created specialized teams for different product categories. This has improved their service quality as customers are now assisted by representatives with specific knowledge about the product in question.
Overall, Deskhero's AI capabilities have significantly improved the efficiency and effectiveness of PowerHouse's customer support services.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to understand the context of the inquiry. It then uses this information to generate a suggested reply.
How does the AI enhance search results?
The AI uses the same OpenAI Embeddings to understand the context of the search query and find the most relevant results.
How does PowerHouse use the user groups feature?
PowerHouse uses the user groups feature to create specialized teams for different product categories. This ensures that customers are assisted by representatives with specific knowledge about the product in question.
* This article provides an example of how a fictive company in the Retail sale of electrical fixtures and supplies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
