Switcheroo uses Deskhero's AI capabilities to manage and respond to customer queries efficiently. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations to generate suggested replies. This feature has significantly reduced response times and improved the quality of responses.
The company also utilizes Deskhero's comprehensive search bar, powered by AI, to quickly find relevant information. The AI uses embeddings to enhance search results, making it easier for the customer support team to find the necessary information and respond to customers promptly.
Switcheroo uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI scrapes the company's website for new or updated information about products and updates the knowledge base accordingly. This ensures that the customer support team always has the most current information.
Deskhero's custom fields and structured data lists have allowed Switcheroo to organize their customer information more effectively. The company can now easily segment their customers based on various criteria, enabling them to provide more personalized service.
Finally, Switcheroo uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has made it easier for the company to manage their customer support operations and has improved their overall efficiency.
How has Deskhero improved response times at Switcheroo?
Deskhero's advanced AI capabilities generate suggested replies using OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files. This feature has significantly reduced the time it takes for the customer support team to respond to queries.
How does Deskhero keep Switcheroo's knowledge base up-to-date?
Deskhero uses a website scraping feature to gather new or updated information from Switcheroo's website. The AI then updates the knowledge base with this information, ensuring that the customer support team always has the most current information.
How has Deskhero improved the organization of customer information at Switcheroo?
Deskhero's custom fields and structured data lists allow Switcheroo to effectively organize their customer information. The company can easily segment their customers based on various criteria, enabling them to provide more personalized service.
* This article provides an example of how a fictive company in the Retail sale of electrical switches and sockets in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
