SocketHub uses Deskhero's AI-powered ticket management system to handle customer queries effectively. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This has led to a significant reduction in response times and an improvement in the quality of responses.
The company also uses Deskhero's comprehensive search bar, powered by AI, to quickly find relevant information. The AI enhances search results using embeddings, making it easier for the customer service team to find necessary information and respond to customers promptly.
SocketHub leverages Deskhero's website scraping feature to keep their knowledge base current. The AI scrapes the company's website for new or updated product information and updates the knowledge base accordingly. This ensures that the customer service team always has the most recent information.
Deskhero's custom fields and structured data lists have enabled SocketHub to better organize their customer information. The company can now easily segment their customers based on various criteria, which allows them to provide more personalized service.
Lastly, SocketHub uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has simplified the management of their customer service operations and improved their overall efficiency.
How has Deskhero improved response times at SocketHub?
Deskhero's AI capabilities generate suggested replies using OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files. This feature has significantly reduced the time it takes for the customer service team to respond to queries.
How does Deskhero keep SocketHub's knowledge base current?
Deskhero uses a website scraping feature to gather new or updated information from SocketHub's website. The AI then updates the knowledge base with this information, ensuring that the customer service team always has the most recent information.
How has Deskhero improved the organization of customer information at SocketHub?
Deskhero's custom fields and structured data lists allow SocketHub to effectively organize their customer information. The company can easily segment their customers based on various criteria, enabling them to provide more personalized service.
* This article provides an example of how a fictive company in the Retail sale of electrical switches and sockets in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
