GadgetGalaxy receives numerous customer inquiries every day. By using Deskhero's AI capabilities, they have been able to manage these inquiries more efficiently. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies, reducing the time spent by support agents on each ticket.
Deskhero's AI also improves the search results in their knowledge base. When customers use the search bar, the AI provides more relevant results, often resolving their queries without the need for a support agent.
GadgetGalaxy uses the custom fields feature to categorize tickets based on the type of query, product category, or any other relevant factor. This helps in routing the ticket to the most suitable agent, further improving response times and customer satisfaction.
The kanban board feature allows GadgetGalaxy to visually manage their tickets. Combined with the AI's ability to suggest replies, this has significantly improved their ticket resolution times.
Finally, GadgetGalaxy uses Deskhero's REST API to integrate the platform with their existing systems. This allows for seamless data exchange and ensures that the customer support team has all the necessary information at their disposal.
How does Deskhero's AI help in managing customer inquiries?
Deskhero's AI uses OpenAI embeddings to generate suggested replies based on previous tickets, knowledge base articles, and other sources. This reduces the time spent by support agents on each ticket, allowing them to manage inquiries more efficiently.
How does Deskhero's AI improve the search results in the knowledge base?
When customers use the search bar in the knowledge base, Deskhero's AI provides more relevant results based on OpenAI embeddings from various sources. This often resolves customer queries without the need for a support agent.
Can Deskhero be integrated with existing systems?
Yes, using Deskhero's REST API, it can be integrated with existing systems for seamless data exchange.
* This article provides an example of how a fictive company in the Retail sale of electronics and telecommunications equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
