FertileGrounds receives a variety of customer inquiries, from basic questions about product availability and pricing to more complex inquiries about the best fertilizers for specific plants. To handle these inquiries efficiently, the company uses Deskhero's AI capabilities to generate suggested replies based on previous tickets and knowledge base articles.
The company also uses Deskhero's AI to improve its search results. When a customer submits a query, the AI uses OpenAI Embeddings to find relevant content from the company's knowledge base, uploaded files, and scraped website data. This helps FertileGrounds' support team quickly find the information they need to assist customers.
FertileGrounds has also found value in Deskhero's ability to generate knowledge base articles from Word, PowerPoint, and PDF files. This feature allows the company to keep its knowledge base up-to-date with the latest product information and guidelines, which can then be accessed by both the support team and customers.
In addition, FertileGrounds uses Deskhero's custom fields and structured data lists to categorize and track customer inquiries. This helps the company identify common issues and trends, which can be addressed proactively to improve overall customer satisfaction.
Overall, Deskhero's advanced AI capabilities have enabled FertileGrounds to provide faster, more accurate customer support, while also gaining valuable insights into its customer service operations.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a search query is submitted, Deskhero's AI uses OpenAI Embeddings to find relevant content from various sources, including the company's knowledge base, uploaded files, and scraped website data. This enhances the search results by providing more comprehensive and relevant information.
How does FertileGrounds use Deskhero's custom fields and structured data lists?
FertileGrounds uses these features to categorize and track customer inquiries. This helps the company identify common issues and trends, which can be addressed proactively to improve customer satisfaction.
* This article provides an example of how a fictive company in the Retail sale of fertilisers in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
