BloomBoost receives numerous customer inquiries daily, ranging from product usage, pricing, and availability to more complex questions about specific fertilizer types and their compatibility with various plants. The company uses Deskhero's AI capabilities to generate suggested replies based on previous tickets and knowledge base articles. This not only speeds up the response time but also ensures the consistency and accuracy of the information provided.
The company also uses Deskhero's AI to enhance its search results. When a customer submits a query, the AI uses OpenAI Embeddings to find relevant content from the company's knowledge base, uploaded files like policies and manuals, and scraped website data. This helps BloomBoost's support team quickly find the information they need to assist customers.
BloomBoost has also found value in Deskhero's ability to generate knowledge base articles from Word, PowerPoint, and PDF files. This feature allows the company to easily update its knowledge base with the latest product information and guidelines, which can then be accessed by both the support team and customers.
Furthermore, BloomBoost uses Deskhero's custom fields and structured data lists to categorize and track customer inquiries. This helps the company identify common issues and trends, which can be addressed proactively to improve overall customer satisfaction.
Overall, Deskhero's advanced AI capabilities have enabled BloomBoost to provide faster, more accurate customer support, while also gaining valuable insights into its customer service operations.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a search query is submitted, Deskhero's AI uses OpenAI Embeddings to find relevant content from various sources, including the company's knowledge base, uploaded files, and scraped website data. This enhances the search results by providing more comprehensive and relevant information.
How does BloomBoost use Deskhero's custom fields and structured data lists?
BloomBoost uses these features to categorize and track customer inquiries. This helps the company identify common issues and trends, which can be addressed proactively to improve customer satisfaction.
* This article provides an example of how a fictive company in the Retail sale of fertilisers in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
