AquaLife Retailers receives a high volume of customer inquiries daily, ranging from questions about fish care to availability of specific species. Before implementing Deskhero, the support team was overwhelmed with tickets, leading to slow response times and customer dissatisfaction.
With Deskhero's advanced AI capabilities, AquaLife Retailers can now automatically generate suggested replies based on previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This has drastically reduced the time spent on each ticket, allowing the support team to handle more inquiries efficiently.
The AI-powered search bar has also been a game-changer for AquaLife Retailers. Customers can now easily find relevant information from the knowledge base, reducing the number of tickets created and freeing up the support team to handle more complex issues.
Deskhero's REST API has allowed AquaLife Retailers to integrate their existing systems with the platform, ensuring a seamless transition for the support team. The custom fields and user groups features have also allowed them to better organize their tickets and improve their workflow.
As a result of implementing Deskhero, AquaLife Retailers has seen a significant improvement in their customer satisfaction scores. The advanced AI capabilities of the platform have not only improved their efficiency but also the quality of their support.
How has Deskhero improved response times?
Deskhero's advanced AI capabilities generate suggested replies based on previous tickets and other resources, reducing the time spent on each ticket.
How does the AI-powered search bar work?
The search bar uses AI to find relevant information from the knowledge base, reducing the number of tickets created and allowing the support team to handle more complex issues.
How has Deskhero improved customer satisfaction?
By improving response times and the quality of support, Deskhero has significantly improved customer satisfaction scores for AquaLife Retailers.
* This article provides an example of how a fictive company in the Retail sale of fish in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
