OceanBounty Fish Stores receives numerous customer inquiries daily, ranging from questions about their products to requests for advice on fish care. Prior to using Deskhero, their support team struggled to manage the high volume of tickets, resulting in slow response times and customer dissatisfaction.
By leveraging Deskhero's advanced AI capabilities, OceanBounty Fish Stores can now automatically generate suggested replies based on previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This has significantly reduced the time spent on each ticket and improved their response times.
Deskhero's AI-powered search bar has also been instrumental in reducing the number of tickets created. Customers can now easily find relevant information from the knowledge base, allowing the support team to focus on more complex issues.
Through Deskhero's REST API, OceanBounty Fish Stores has been able to integrate their existing systems with the platform, ensuring a smooth transition for the support team. The custom fields and user groups features have also helped them better organize their tickets and improve their workflow.
Since implementing Deskhero, OceanBounty Fish Stores has seen a significant improvement in their customer satisfaction scores. The platform's advanced AI capabilities have not only increased their efficiency but also the quality of their support.
How has Deskhero improved response times at OceanBounty Fish Stores?
Deskhero's AI capabilities generate suggested replies based on previous tickets and other resources, reducing the time spent on each ticket and improving response times.
How does the AI-powered search bar benefit customers?
The search bar uses AI to find relevant information from the knowledge base, reducing the number of tickets created and allowing customers to find answers to their questions more quickly.
How has Deskhero improved customer satisfaction at OceanBounty Fish Stores?
By improving response times and the quality of support, Deskhero has significantly improved customer satisfaction scores at OceanBounty Fish Stores.
* This article provides an example of how a fictive company in the Retail sale of fish in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
