Classy Footprints uses Deskhero's ticket management system to track and manage all customer inquiries. The kanban board feature allows them to visualize the progress of each ticket, making it easier to manage their workload.
The company also uses Deskhero's advanced AI capabilities to generate suggested replies for their customer support team. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero can provide relevant and accurate responses to customer inquiries.
Deskhero's AI capabilities also enhance the search results within the platform. This makes it easier for the customer support team to find relevant information when dealing with complex or unique customer inquiries.
Classy Footprints also uses Deskhero's custom email domains and user groups features to ensure that the right team members are assigned to the right tickets. This has significantly reduced the time it takes to resolve customer issues.
Finally, the company uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has made it easier for Classy Footprints to manage their customer support services.
How does Deskhero's AI capabilities improve the efficiency of Classy Footprints' customer support?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies for customer inquiries. This reduces the time it takes for the support team to respond to customers and ensures the accuracy of the responses.
How does Deskhero enhance the search results within the platform?
Deskhero uses its advanced AI capabilities to enhance the search results within the platform. It uses OpenAI Embeddings from various sources to provide relevant and accurate search results.
How does Classy Footprints use Deskhero's REST API?
Classy Footprints uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to manage their customer support services more effectively.
* This article provides an example of how a fictive company in the Retail sale of formal shoes in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
