Elegant Silhouettes uses Deskhero's AI capabilities to analyze past tickets and knowledge base articles, allowing the platform to generate suggested replies. This not only speeds up the response time but also ensures the accuracy and relevance of the responses.
The company also utilizes the AI-powered comprehensive search bar to quickly find relevant content from previous tickets, uploaded files, and scraped website data. This feature has significantly reduced the time spent by customer service agents on searching for information.
Deskhero's AI capabilities are also used to manage tickets more efficiently. By analyzing the content of incoming tickets, the system can automatically categorize and prioritize them, ensuring that urgent issues are addressed promptly.
Furthermore, Elegant Silhouettes uses Deskhero's AI to generate knowledge base articles from Word, PowerPoint, and PDF files. This has made it easier for the company to create a comprehensive and easily accessible knowledge base for both customers and customer service agents.
Overall, Deskhero's AI capabilities have enabled Elegant Silhouettes to provide faster, more accurate, and more efficient customer service, leading to higher customer satisfaction.
How does Deskhero's AI improve response time?
Deskhero's AI analyzes past tickets and knowledge base articles to generate suggested replies. This reduces the time customer service agents spend on crafting responses.
How does the AI-powered search bar work?
The search bar uses AI to quickly find relevant content from previous tickets, uploaded files, and scraped website data, reducing the time spent on searching for information.
How does Deskhero's AI help in managing tickets?
By analyzing the content of incoming tickets, Deskhero's AI can automatically categorize and prioritize them, ensuring that urgent issues are addressed promptly.
* This article provides an example of how a fictive company in the Retail sale of formal women's clothing in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
