Sophisticated Threads uses Deskhero's AI capabilities to generate suggested replies based on OpenAI Embeddings from previous tickets and knowledge base articles. This has significantly improved the efficiency of their customer service team and increased customer satisfaction.
The company also uses the AI-powered comprehensive search bar to quickly find relevant information from various sources. This feature has greatly reduced the time spent by customer service agents on searching for information and has allowed them to focus more on addressing customer concerns.
Deskhero's AI is also used to manage tickets more effectively. The system can automatically categorize and prioritize incoming tickets based on their content, ensuring that urgent issues are addressed first.
In addition, Sophisticated Threads uses Deskhero's AI to generate knowledge base articles from various file types. This has made it easier for the company to maintain an up-to-date and comprehensive knowledge base.
Overall, Deskhero's AI capabilities have helped Sophisticated Threads provide superior customer service and improve the overall customer experience.
How does Deskhero's AI improve the efficiency of the customer service team?
Deskhero's AI generates suggested replies based on past tickets and knowledge base articles, reducing the time spent by customer service agents on crafting responses.
How does the AI-powered search bar improve customer service?
The search bar uses AI to quickly find relevant information from various sources, allowing customer service agents to focus more on addressing customer concerns.
How does Deskhero's AI help in maintaining the knowledge base?
Deskhero's AI can generate knowledge base articles from various file types, making it easier to maintain an up-to-date and comprehensive knowledge base.
* This article provides an example of how a fictive company in the Retail sale of formal women's clothing in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
