Luxury Furs was struggling with an inefficient ticket management process that led to delayed responses and unsatisfied customers. They turned to Deskhero for a solution. With Deskhero's advanced AI capabilities, Luxury Furs was able to automate their ticket management process and provide faster, more accurate responses to customer queries.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This has significantly reduced the time spent by customer support agents on crafting responses, allowing them to handle more tickets in less time.
Deskhero's AI also enhances the search results in the knowledge base, making it easier for customers to find relevant information. This has led to a decrease in the number of tickets raised, as customers are able to resolve their issues through the self-service portal.
Luxury Furs also uses Deskhero's custom fields and user groups to categorize and prioritize tickets. This ensures that high-priority issues are addressed promptly, improving customer satisfaction.
Overall, Deskhero's advanced AI capabilities have helped Luxury Furs to streamline their ticket management process and provide a superior customer service experience.
How does Deskhero's AI improve the ticket management process?
Deskhero's AI automates the ticket management process by generating suggested replies based on previous tickets, knowledge base articles, uploaded files, and scraped website data. This reduces the time spent by customer support agents on crafting responses, allowing them to handle more tickets in less time.
How does Deskhero's AI enhance search results in the knowledge base?
The AI uses OpenAI Embeddings to find relevant content in the knowledge base, improving the accuracy of search results.
Can Deskhero's AI handle all customer queries?
While Deskhero's AI can handle many common queries, it is designed to assist customer support agents rather than replace them. Complex issues that require human intervention are still handled by customer support agents.
* This article provides an example of how a fictive company in the Retail sale of fur accessories (scarves, collars etc.) in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
