BootsGalore's customer service team was overwhelmed with the volume of customer inquiries they received daily. Implementing Deskhero allowed them to manage tickets more effectively and respond to customers faster.
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This has drastically reduced the time taken to respond to customer inquiries and ensured consistent, accurate responses.
The platform's AI-powered search bar allows BootsGalore's support team to quickly find relevant information, helping them resolve customer issues more efficiently. This feature has been crucial in improving their customer service quality.
BootsGalore also uses Deskhero's AI to generate knowledge base articles from various file types. This has helped them build a comprehensive knowledge base that enables customers to find solutions on their own, reducing the workload on their customer service team.
Since implementing Deskhero, BootsGalore's customer service efficiency has greatly improved. The platform's AI capabilities have streamlined their processes and enhanced their customer service quality.
How has Deskhero improved BootsGalore's response times?
Deskhero's AI capabilities generate suggested replies based on previous tickets and knowledge base articles. This has drastically reduced the time taken to respond to customer inquiries.
How does Deskhero help resolve customer issues at BootsGalore?
Deskhero's AI-powered search bar allows the support team to quickly find relevant information from their knowledge base, uploaded files, and scraped website data. This helps them resolve customer issues more efficiently.
How does Deskhero help reduce the workload on BootsGalore's customer service team?
Deskhero's AI generates knowledge base articles from various file types. This enables customers to find solutions on their own, reducing the workload on the customer service team.
* This article provides an example of how a fictive company in the Retail sale of fur boots in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
