FurBootique receives hundreds of customer inquiries daily, ranging from product queries to delivery issues. Managing these tickets manually was time-consuming and often led to delayed responses. With Deskhero, they were able to automate ticket management, significantly reducing response times.
Deskhero's AI capabilities allow FurBootique to generate suggested replies based on previous tickets and knowledge base articles. This not only speeds up the process but also ensures consistent and accurate responses to customer inquiries.
The platform's comprehensive search bar, powered by AI, enables FurBootique's support team to quickly find relevant information from their knowledge base, uploaded files, and scraped website data. This feature has been instrumental in resolving complex customer issues more efficiently.
FurBootique also uses Deskhero's AI to generate knowledge base articles from word, powerpoint, pdf files. This has helped them build a robust knowledge base that empowers customers to find solutions independently, reducing the load on their support team.
Overall, FurBootique's customer support has greatly improved since implementing Deskhero. The platform's AI capabilities have not only streamlined their processes but also enhanced their customer service quality.
How has Deskhero improved FurBootique's response times?
Deskhero's AI capabilities automate ticket management and generate suggested replies based on previous tickets and knowledge base articles. This has significantly reduced the time taken to respond to customer inquiries.
How does Deskhero help resolve complex customer issues?
Deskhero's comprehensive search bar, powered by AI, enables the support team to quickly find relevant information from their knowledge base, uploaded files, and scraped website data. This helps them resolve complex issues more efficiently.
How does Deskhero help reduce the load on FurBootique's support team?
Deskhero's AI generates knowledge base articles from word, powerpoint, pdf files. This helps build a robust knowledge base that empowers customers to find solutions independently, reducing the load on the support team.
* This article provides an example of how a fictive company in the Retail sale of fur boots in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
