ComfortZone uses Deskhero's advanced AI capabilities to manage their customer support tickets. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to generate suggested replies. This not only speeds up the resolution process but also ensures that the responses are accurate and helpful.
The AI also enhances search results, making it easier for ComfortZone's customer support team to find relevant information quickly. This has resulted in a more efficient helpdesk service, with faster response times and higher customer satisfaction rates.
Using Deskhero's custom fields and structured data lists, ComfortZone is able to categorize and track customer queries. This helps them identify common issues and trends, which can be addressed proactively to prevent future problems.
Deskhero's user groups feature allows ComfortZone to assign specific queries to the most suitable team members. This ensures that each query is handled by someone with the right expertise, further improving the quality of their customer support.
Finally, ComfortZone uses Deskhero's REST API to integrate their customer support system with other business applications. This provides a seamless experience for both their customers and their support team, making it easier to manage and resolve queries.
How does the AI generate suggested replies?
The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to generate suggested replies. This is done using OpenAI's ChatGPT technology.
How does the AI enhance search results?
The AI uses the same OpenAI embeddings to enhance search results. It identifies relevant content based on the search query and presents it in a structured and easy-to-understand format.
How does ComfortZone use the REST API?
ComfortZone uses the REST API to integrate their customer support system with other business applications. This provides a seamless experience for both their customers and their support team.
* This article provides an example of how a fictive company in the Retail sale of furniture in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
