HairEssentials uses Deskhero's structured data lists and custom fields to categorize customer queries, enabling them to provide quick and personalized responses. The AI-powered ticket management system automatically assigns tickets to the right department based on the content of the query, significantly reducing response times.
The company also utilizes Deskhero's custom email domains and user groups to create a unified brand image and streamline internal communication. This has resulted in improved team collaboration and increased productivity.
HairEssentials leverages Deskhero's knowledge base feature, which is powered by AI to generate articles from word, powerpoint, pdf files, and scraped website data. This has not only reduced the time spent on creating and updating knowledge base articles but also improved the quality of content available to customers.
Deskhero's advanced AI capabilities also enable HairEssentials to provide suggested replies to customer queries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content, which is then processed by OpenAIs ChatGPT to generate these suggestions. This has greatly improved the efficiency of their customer support team and increased customer satisfaction.
Finally, HairEssentials uses Deskhero's comprehensive search bar and REST API to integrate the platform with their existing systems and provide seamless service to their customers. The search bar is enhanced by AI to deliver accurate results, making it easier for customers to find the information they need.
How does Deskhero's AI improve the efficiency of our customer support team?
Deskhero's AI improves efficiency by automatically assigning tickets to the right department, providing suggested replies to customer queries, and enhancing the search bar to deliver accurate results. This reduces the time spent on manual tasks and allows your team to focus on providing excellent customer service.
How does Deskhero's AI enhance the user experience?
Deskhero's AI enhances user experience by providing quick and personalized responses to queries, improving the quality of knowledge base articles, and making it easier for customers to find the information they need through the enhanced search bar.
Can Deskhero's AI capabilities be integrated with our existing systems?
Yes, Deskhero's REST API allows you to integrate the platform with your existing systems, ensuring a seamless service for your customers.
* This article provides an example of how a fictive company in the Retail sale of hair care products in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
