Locks&Luster uses Deskhero's structured data lists and custom fields to organize customer queries and provide personalized responses. The AI-powered ticket management system ensures that tickets are automatically assigned to the appropriate department, reducing response times and improving efficiency.
The company also utilizes Deskhero's custom email domains and user groups to maintain a consistent brand image and streamline internal communication. This has led to better team collaboration and increased productivity.
Locks&Luster leverages Deskhero's knowledge base feature, which uses AI to generate articles from word, powerpoint, pdf files, and scraped website data. This not only saves time in creating and updating knowledge base articles but also improves the quality of content available to customers.
Deskhero's advanced AI capabilities also allow Locks&Luster to provide suggested replies to customer queries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content, which is then processed by OpenAIs ChatGPT to generate these suggestions. This has significantly improved the efficiency of their customer support team and increased customer satisfaction.
Lastly, Locks&Luster uses Deskhero's comprehensive search bar and REST API to integrate the platform with their existing systems and provide seamless service to their customers. The search bar is enhanced by AI to deliver accurate results, making it easier for customers to find the information they need.
How does Deskhero's AI improve the efficiency of our helpdesk services?
Deskhero's AI improves efficiency by automatically assigning tickets to the appropriate department, providing suggested replies to customer queries, and enhancing the search bar to deliver accurate results. This reduces the time spent on manual tasks and allows your team to focus on providing excellent customer service.
How does Deskhero's AI enhance the customer experience?
Deskhero's AI enhances customer experience by providing quick and personalized responses to queries, improving the quality of knowledge base articles, and making it easier for customers to find the information they need through the enhanced search bar.
Can Deskhero's AI capabilities be integrated with our existing systems?
Yes, Deskhero's REST API allows you to integrate the platform with your existing systems, ensuring a seamless service for your customers.
* This article provides an example of how a fictive company in the Retail sale of hair care products in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
