Handyman Hardware receives numerous customer queries about their products daily. Deskhero's ticket management system helps them to organize and prioritize these queries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing the response time.
With Deskhero's custom fields and structured data lists, Handyman Hardware can categorize and track customer queries based on product type, issue, and urgency. This allows them to allocate their resources more effectively and ensure timely resolution of issues.
Deskhero's AI capabilities also enhance the search results in their knowledge base. By leveraging OpenAI embeddings from uploaded files like policies, manuals, and presentations, Deskhero provides relevant content to customers, improving their self-service experience.
The AI capabilities of Deskhero also extend to website scraping. Handyman Hardware can scrape data from their website and use it to enhance their knowledge base. This ensures that customers always have access to the most up-to-date information.
Finally, Handyman Hardware uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the power of AI across their entire customer support operation.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest replies to new queries. This significantly reduces the time required to respond to customer queries.
How does Deskhero's AI enhance the search results in the knowledge base?
Deskhero's AI uses OpenAI embeddings from uploaded files like policies, manuals, and presentations to provide relevant content in the knowledge base. This improves the accuracy of search results and enhances the self-service experience for customers.
How does Handyman Hardware use Deskhero's REST API?
Handyman Hardware uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the power of AI across their entire customer support operation.
* This article provides an example of how a fictive company in the Retail sale of hardware in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
