Builder's Paradise uses Deskhero's tickets management system to handle the high volume of customer queries they receive. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to generate suggested replies, helping the support team to handle queries more efficiently.
Using Deskhero's custom fields and structured data lists, Builder's Paradise categorizes and tracks customer queries based on various parameters such as product type, issue, and urgency. This helps them to manage their resources better and ensure prompt resolution of issues.
Deskhero's AI capabilities enhance the search results in their knowledge base. By leveraging OpenAI embeddings from uploaded files like policies, manuals, and presentations, Deskhero provides relevant content to customers, improving their self-service experience.
Builder's Paradise also uses Deskhero's website scraping feature to scrape data from their website and enhance their knowledge base. This ensures that customers always have access to the latest information.
Finally, Builder's Paradise uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the power of AI across their entire customer support operation.
How does Deskhero's AI capabilities help in handling high volume of queries?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to generate suggested replies. This helps the support team to handle a high volume of queries more efficiently.
How does Deskhero's AI enhance the search results in the knowledge base?
Deskhero's AI uses OpenAI embeddings from uploaded files like policies, manuals, and presentations to provide relevant content in the knowledge base. This improves the accuracy of search results and enhances the self-service experience for customers.
How does Builder's Paradise use Deskhero's REST API?
Builder's Paradise uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the power of AI across their entire customer support operation.
* This article provides an example of how a fictive company in the Retail sale of hardware in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
