SoundSolutions receives hundreds of customer queries daily, ranging from product inquiries to technical support requests. With Deskhero's ticket management feature, these queries are organized efficiently, ensuring no request goes unanswered. The AI capabilities of Deskhero analyze the content of each ticket and use OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files like policies or manuals.
The AI also generates suggested replies based on this analysis, significantly reducing the time spent by customer service representatives on each ticket. This not only improves the response time but also ensures consistency and accuracy in responses.
SoundSolutions also utilizes Deskhero's website scraping feature to keep its knowledge base updated with the latest product information. The AI capabilities of Deskhero analyze the scraped data and update the knowledge base accordingly, ensuring customers always have access to the most recent and relevant information.
Furthermore, SoundSolutions uses Deskhero's custom email domains and user groups features to create a personalized and professional image for their customer support. This helps in building trust and credibility with their customers.
Overall, Deskhero's advanced AI capabilities have enabled SoundSolutions to provide efficient and effective customer support, improving customer satisfaction and loyalty.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities analyze each ticket's content and find relevant content from previous tickets, knowledge base articles, and uploaded files. It then generates suggested replies based on this analysis, reducing the time spent by customer service representatives on each ticket.
How does Deskhero keep the knowledge base updated?
Deskhero uses its website scraping feature to gather the latest product information. The AI capabilities of Deskhero analyze this data and update the knowledge base accordingly.
How does Deskhero help in building a professional image for customer support?
Deskhero allows companies to use custom email domains and create user groups. This helps in creating a personalized and professional image for their customer support.
* This article provides an example of how a fictive company in the Retail sale of home audio equipment in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
