SecureHome Inc. was struggling with an increasing volume of customer queries and complaints, which were becoming difficult to manage efficiently. They needed a solution that could not only handle the growing volume but also provide quick and accurate responses.
With Deskhero's advanced AI capabilities, SecureHome Inc. was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. The AI system was trained to understand the context of customer queries and find relevant content to generate suggested replies.
Deskhero's AI also enhanced SecureHome's search results, making it easier for their support team to find relevant information quickly. This resulted in faster response times and improved customer satisfaction.
Additionally, SecureHome Inc. used Deskhero's custom fields and user groups features to categorize their customers and queries better. This helped them prioritize urgent issues and assign them to the right teams, improving their overall support efficiency.
Overall, Deskhero's advanced AI capabilities have significantly improved SecureHome Inc.'s customer support services, resulting in happier customers and a more efficient support team.
How does Deskhero's AI understand the context of customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the context of customer queries. It then finds relevant content to generate suggested replies.
How does Deskhero improve search results?
Deskhero's AI enhances search results by leveraging OpenAI Embeddings from various sources. This makes it easier for the support team to find relevant information quickly.
How does Deskhero help in categorizing customers and queries?
Deskhero provides features like custom fields and user groups that help in better categorization of customers and queries. This helps in prioritizing urgent issues and assigning them to the right teams.
* This article provides an example of how a fictive company in the Retail sale of home security systems industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
