Guardian Security Solutions was facing challenges in managing their customer support services due to the high volume of customer queries and complaints. They needed a solution that could handle the volume and provide accurate responses.
Deskhero's advanced AI capabilities provided the perfect solution for Guardian Security Solutions. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, Deskhero's AI was able to understand the context of customer queries and generate suggested replies.
The AI also enhanced the company's search results, making it easier for the support team to find relevant information quickly. This led to faster response times and improved customer satisfaction.
Furthermore, Guardian Security Solutions used Deskhero's custom fields and user groups features to better categorize their customers and queries. This helped them prioritize urgent issues and assign them to the right teams, improving their overall support efficiency.
Overall, Deskhero's AI capabilities have significantly improved Guardian Security Solutions' helpdesk services, leading to increased customer satisfaction and a more efficient support team.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from various sources to understand the context of customer queries. It then finds relevant content and generates suggested replies.
How does Deskhero enhance search results?
Deskhero's AI enhances search results by leveraging OpenAI Embeddings from various sources. This allows the support team to find relevant information quickly, leading to faster response times.
How does Deskhero help in categorizing customers and queries?
Deskhero provides features like custom fields and user groups that help in better categorization of customers and queries. This aids in prioritizing urgent issues and assigning them to the right teams.
* This article provides an example of how a fictive company in the Retail sale of home security systems industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
