Paddle Pro receives a high volume of customer queries daily. Managing these queries was a challenge until they implemented Deskhero. Now, with Deskhero's ticket management feature and advanced AI capabilities, they can efficiently handle customer queries.
When a customer raises a ticket, Deskhero's AI analyses the issue and suggests potential responses based on the embeddings from previous tickets, knowledge base articles, and other resources. This not only speeds up the response time but also ensures that the responses are accurate and helpful.
Deskhero's AI also enhances the search results on Paddle Pro's website. The AI uses the embeddings to provide the most relevant results, reducing customer frustration and improving their overall experience.
Deskhero's REST API allows Paddle Pro to integrate the platform with their existing systems, ensuring a seamless workflow. The custom fields and structured data lists help in organizing the data effectively.
With Deskhero, Paddle Pro has been able to improve their customer experience, reduce response times, and enhance their support services.
How does Deskhero's AI suggest responses?
Deskhero's AI analyses the issue raised in a ticket and suggests potential responses based on the embeddings from previous tickets, knowledge base articles, and other resources.
How does Deskhero's AI improve search results?
Deskhero's AI uses the embeddings to provide the most relevant results when a customer searches for a product or a query.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for integration with existing systems.
* This article provides an example of how a fictive company in the Retail sale of kayaks and kayak accessories in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
