KitchenKonnect prides itself on providing personalized service to its customers. With Deskhero's AI, they can leverage user group data to tailor their interactions with each customer, enhancing the customer experience.
The AI also uses OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies. This allows the support team to respond to customer queries more efficiently and accurately, providing a more personalized service.
Furthermore, KitchenKonnect uses Deskhero's website scraping feature to keep their knowledge base updated with the latest product information. The AI then uses this scraped data to provide customers with the most relevant and up-to-date information.
Deskhero's AI also enhances the search functionality on KitchenKonnect's support portal. By understanding the content, the AI can provide more relevant search results, making it easier for customers to find what they're looking for.
By leveraging Deskhero's advanced AI capabilities, KitchenKonnect has been able to provide a superior, personalized customer service experience.
How does Deskhero's AI enhance customer interactions?
Deskhero's AI leverages user group data to tailor interactions with each customer. It also uses OpenAI Embeddings to generate suggested replies, allowing for more efficient and accurate responses.
How does the AI provide customers with the most relevant information?
The AI uses data from the knowledge base and website scraping to understand the content. It then provides the most relevant and up-to-date information to the customers.
How does Deskhero's AI improve the search functionality on the support portal?
The AI understands the content and provides more relevant search results, making it easier for customers to find what they're looking for.
* This article provides an example of how a fictive company in the Retail sale of kitchen furniture in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
