KitchenCraft receives hundreds of customer inquiries daily, ranging from product specifications to installation queries. With Deskhero's AI-powered ticket management system, these inquiries are automatically sorted and prioritized, reducing the workload on the support team.
The AI capabilities also help in generating suggested replies based on OpenAI Embeddings from previous tickets and knowledge base articles. This allows the support team to respond to customer queries more efficiently and accurately, significantly reducing response times.
Deskhero's AI also enhances the search functionality on KitchenCraft's support portal. By leveraging the AI's understanding of the content, customers can find relevant information more quickly and easily, improving their overall experience.
Additionally, KitchenCraft uses Deskhero's website scraping feature to keep their knowledge base updated with the latest product information and installation guides. The AI then uses this scraped data to further improve the suggested replies and search results.
Overall, Deskhero's advanced AI capabilities have enabled KitchenCraft to provide a superior customer support experience, resulting in increased customer satisfaction and loyalty.
How does Deskhero's AI improve the ticket management process?
Deskhero's AI automatically sorts and prioritizes incoming tickets based on their content and urgency. This reduces the workload on the support team and ensures that critical issues are addressed promptly.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other relevant data to understand the context of the inquiry. It then generates a suggested reply that accurately addresses the customer's query.
How does Deskhero's AI enhance the search functionality?
The AI uses its understanding of the content to provide more relevant search results. This makes it easier for customers to find the information they're looking for, improving their overall experience.
* This article provides an example of how a fictive company in the Retail sale of kitchen furniture in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
