CuisineCentric maintains a comprehensive knowledge base that includes product manuals, installation guides, and other relevant information. With Deskhero's AI, they can automatically generate knowledge base articles from Word, PowerPoint, and PDF files, saving significant time and effort.
The AI also uses OpenAI Embeddings from these articles and other data sources to enhance the search functionality on the knowledge base. This allows customers to find relevant information more quickly and easily.
Furthermore, CuisineCentric uses Deskhero's website scraping feature to keep their knowledge base updated with the latest product information. The AI then uses this scraped data to further improve the search results.
Deskhero's AI also assists in managing user groups and custom fields, ensuring that the right information is accessible to the right users. This not only improves the user experience but also enhances the security and privacy of the knowledge base.
By leveraging Deskhero's advanced AI capabilities, CuisineCentric has been able to provide their customers with a highly efficient and user-friendly knowledge base.
How does Deskhero's AI assist in managing the knowledge base?
Deskhero's AI can automatically generate knowledge base articles from various file formats, enhancing the search functionality, and managing user groups and custom fields. This streamlines the management of the knowledge base and improves its efficiency and usability.
How does the AI enhance the search functionality on the knowledge base?
The AI uses OpenAI Embeddings from the knowledge base articles and other data sources to understand the content. It then provides more relevant search results, making it easier for users to find the information they need.
How does Deskhero's AI improve the security and privacy of the knowledge base?
The AI assists in managing user groups and custom fields, ensuring that the right information is accessible to the right users. This not only improves the user experience but also enhances the security and privacy of the knowledge base.
* This article provides an example of how a fictive company in the Retail sale of kitchen furniture in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
