TelecoMax leverages Deskhero's AI capabilities to analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This analysis helps in generating suggested replies to customer queries, reducing the response time and improving customer satisfaction.
The AI-powered comprehensive search bar in Deskhero has made it easier for the TelecoMax support team to find relevant content quickly. The search results are enhanced by the AI, which uses OpenAI Embeddings from various sources to provide the most relevant information.
Deskhero's AI also assists in managing tickets more effectively. It categorizes and prioritizes tickets based on their urgency and complexity, enabling the support team to address critical issues promptly.
TelecoMax uses the custom fields feature of Deskhero to capture specific information about each customer interaction. This data is then used by the AI to provide personalized customer support.
With the help of Deskhero's REST API, TelecoMax has integrated their existing systems with Deskhero, allowing the AI to access more data and provide better support.
How does Deskhero's AI improve the quality of customer support?
Deskhero's AI improves the quality of customer support by analyzing previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. It also enhances search results and manages tickets more effectively.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI Embeddings from various sources to provide the most relevant search results. It helps the support team find the required information quickly.
How does Deskhero's AI help in managing tickets?
Deskhero's AI categorizes and prioritizes tickets based on their urgency and complexity. This allows the support team to address critical issues promptly.
* This article provides an example of how a fictive company in the Retail sale of landline telephones industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
